# Privacy Policy - Mostajil Customer App **Effective Date:** July 17, 2026 ## Privacy Policy Welcome to **Mostajil** ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the Mostajil Customer App. By using our application, you agree to the collection and use of information in accordance with this Privacy Policy. ## 1. Information We Collect ### Personal Information When you create an account or use our services, we may collect: * Full name * Mobile phone number * Email address (if provided) * Delivery addresses * Profile information ### Order Information We collect information related to your laundry orders, including: * Selected laundry service * Pickup and delivery locations * Order history * Payment method (excluding full payment card details) * Order status and delivery preferences ### Location Information With your permission, we may collect your device location to: * Detect your pickup and delivery address * Improve delivery accuracy * Display nearby service availability You may disable location access through your device settings, although some features may not function correctly. ### Device Information We may automatically collect: * Device model * Operating system * App version * Device identifiers * Crash reports and diagnostic information ## 2. How We Use Your Information We use your information to: * Create and manage your account * Process laundry pickup and delivery requests * Connect you with our delivery partners and laundry providers * Provide order tracking * Send order confirmations and status updates * Respond to customer support requests * Improve app performance and user experience * Prevent fraud and enhance security * Comply with legal obligations ## 3. Location Permissions The app may request access to your location while using the application to: * Identify your pickup location * Assist delivery personnel in reaching your address * Improve delivery efficiency We do not continuously track your location when it is not required for providing our services. ## 4. Payments Payments may be processed through trusted third-party payment providers. We do not store your complete debit or credit card information on our servers. Please review the privacy policies of the payment provider you use for additional information. ## 5. Sharing Your Information We may share limited information with: * Laundry service providers * Delivery partners * Payment service providers * Cloud hosting providers * Analytics and crash reporting providers * Government authorities when required by law We do not sell, rent, or trade your personal information to third parties for marketing purposes. ## 6. Data Security We implement appropriate administrative, technical, and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data, no method of electronic transmission or storage is completely secure. ## 7. Data Retention We retain your personal information only for as long as necessary to: * Provide our services * Maintain order history * Resolve disputes * Meet legal and regulatory requirements When your information is no longer required, it will be securely deleted or anonymized where appropriate. ## 8. Your Rights Depending on your local laws, you may have the right to: * Access your personal information * Correct inaccurate information * Delete your account and personal data * Withdraw consent where applicable * Request a copy of your information * Object to certain processing activities Requests may be subject to applicable legal requirements. ## 9. Children's Privacy The Mostajil Customer App is not intended for children under the age of 13 (or the minimum age required by applicable law). We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it. ## 10. Third-Party Services Our application may integrate with third-party services such as: * Google Maps * Firebase Analytics * Firebase Crashlytics * Push notification services * Payment gateways These services have their own privacy policies governing their use of your information. ## 11. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will become effective when the updated Privacy Policy is published within the application or on our website. Continued use of the app after updates constitutes acceptance of the revised policy. ## 12. Contact Us If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us: **Mostajil Customer Support** Email: **[[email protected]](mailto:[email protected])** Website: **https://mostajil.com** We will make reasonable efforts to respond to your inquiries in a timely manner. .